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"The report is excellent -- a great synthesis of why the real time web is different, what changes, what doesn’t and what the industry needs in order to press forward." John Borthwick, CEO, Betaworks

"It's very good. I like the recommendation parts. I love the sprinkled case studies. I think it's really thorough, long, and full of actionable content." Chris Brogan, President of New Marketing Labs

"A broad view of community management from a diverse set of practitioners, including solid recommendations applicable to any company. Very well done." Joe Cothrel, Chief Community Officer at Lithium: Successful Communities On-Demand