July/August 2011

1) What's on Vendors' Minds? By John Persinos We polled the industry's top vendors, to discover where they think outsourcing is heading. 2) When Calamity Befalls The Supply Chain By John Persinos Here's how to respond to the natural and man-made disasters that can create disarray within your global supply chain and potentially destroy your business. 3) BPO: When Innovation Meets Culture By Vinny Caraballo, Tony Bynum, Greg McLaughlin We examine ways in which you can foster and maintain innovation within Business Processing Outsourcing. 4) Building an "A-Team" By Draza Zachary Misko Top-level talent is hard to find. Here are the best ways to enhance your recruitment practices. 5) Technology Review

A look at new ways to protect cyber security in the "Cloud". 6) China's Internet Boom By Jeff Kim

Advice on how to best capitalize on Internet expansion in China.