Ask MagCloud: Shipping Options

What are customs fees and import duties? Who pays them?

For shipments outside the United States, Canada, and the European Union, MagCloud lists the recipient as the importer of record. These shipments may be subject to import taxes, customs duties and fees levied by the destination country. As the importer of record, any additional charges for customs clearance are the responsibility of the recipient.

Customs policies vary widely from country to country, and we have no control over these charges nor can we predict what they may be. You should contact your local customs office for further information specific to your destination.

In the event that customs clearance procedures are required, please note that it can cause delays beyond our original delivery estimates.